Testimonials

Testimonials

Rental Testimonials – Premium Property Management


  • Google Reviews

    cianan ryan
    cianan ryan
    02:38 20 Aug 19
    Premium Residential have been absolutely fantastic to work with- particularly due to their excellent communication and efficiency. I have been with them for years and they look after my properties so well. Summer calls regularly with reports on the properties and I always feel reassured that they're in very good hands. Delighted to have found them. 5 stars!
    Isabel Hall
    Isabel Hall
    02:54 13 Aug 19
    Premium Residential is an outstanding company, I have never been disappointed with their services and friendliness - particularly from the lovely lady, Maria, in the office. I would definitely rent with them again!
    Thao Thu Nguyen
    Thao Thu Nguyen
    05:43 10 Jul 19
    Excellent services. I'll recommend this real estate agency to anyone. Thanks Summer for being very helpful and thoughtful 🙂
    Janelle Lane
    Janelle Lane
    03:39 08 Jun 19
    After dealing with many real estate agents that had their own interests at heart rather than mine - I stumbled upon Premium Residential. What a breath of fresh air. I highly recommend them if - you want someone honest - someone trustworthy - someone that will listen to you. And most importantly - someone that has your interests as their priority.
    Shanice Rookwood
    Shanice Rookwood
    12:51 05 Jun 19
    The team here are fantastic. It was my first time renting and they made everything so easy, everyone was very approachable. I had a lot of questions as you would first time renting and they always answered them quickly via email no matter how small or silly the question. Very professional and easy to deal with & got all my bond back at the end of my lease to.
    Erin Houston
    Erin Houston
    02:02 05 Jun 19
    I just want to start by saying how amazing the team were with me. This coming from a tenant, I had an awful landlord who took lengthy periods of time to do anything and withheld my bond for over 2 months. This landlord done nothing by the book and was clearly trying to claim everything and anything from me because he doesn’t like to be told what he can and can’t do. This caused me to decline into a rough depression and anxiety period and it really made my life hell. Anyway, he decided to transfer his property to be dealt with by premium after failing with about 7 other property managers in 6 months. As soon as I started dealing with Premium my life became much easier, I was getting answers and replies within less than 24 hours. The girls were so lovely and made every effort to speed up the process. They really treated me like an actual human being and not a price tag or making false claims to get any of my bond. Its nice to have a professional property management team that work to the book and make every effort to resolve any issues and overcome objections between the tenant and landlord. I really do appreciate everything that Summer, Stacy and the team did for us and would absolutely recommend them to anyone. Thanks again.
    Kels Wise
    Kels Wise
    01:59 05 Jun 19
    This team is great, as a tenant for two years I would highly recommend!! I recently had to break my lease due to my own personal reasons. They were gracious with my request and transparent with any of the costs associated. I had no bond withheld and they bore no ill will. Throughout the period of my tenancy and to this day we maintain a good relationship. They are an attentive and thorough team, and although speaking only from a tenants perspective, I would comfortably recommend this agency to any one needing assistance in their real estate affairs, of any nature - purely based on the above and their unwavering professionalism.
    Taki L
    Taki L
    06:59 02 Jun 19
    Summer is a very approachable realestate who is there for both tenants and the owners of the property.
    James Farmer
    James Farmer
    23:49 17 May 19
    These guys are fantastic. We had our rental property listed with another agent for about 8 weeks without looking like finding a tenant until we engaged Summer from Premium Residential. Within 3 days she had locked in a 12 month lease with a great a tenant. Literally saved our lives. Highly recommend.
    Katie Watts
    Katie Watts
    08:07 09 May 19
    Very lovely staff, easy to deal with. Highly recommend for a boutique service that is not offered from many large RE companies
    J Carstens
    J Carstens
    00:59 09 May 19
    Summer has been managing my property for the last few years. She is excellent! We have stable tennants well chosen on long leases. She takes a really proffessional approach to property management and keeping our repair costs to minimum . She gives very considered practical advice with rent reviews and detailed inspection reports. We really apreciate that our rental has been uncomplicated.
    Michelle Brown
    Michelle Brown
    01:33 02 Apr 19
    Summer has been managing my investment property in Ascot for a number of years now. I cannot thank her enough she is amazing at her job - a consummate professional and nothing is ever a bother or too hard for her to help with - it is a win, win situation - I love her as do my tenants. Being an interstate investor I was concerned about how my property could be managed from afar but with Summer managing the property I have nothing to worry about. If you want a true professional who manages everything for you and you never have to worry about a thing go to Premium Residential and ask for Summer. Plus I get regular comprehensive inspection reports with a lovely video showing me around my property and how it is looking - that personal touch makes all the difference. I can't thank Summer and her team at Premium Residential enough.
    Tiffany McMaster
    Tiffany McMaster
    15:38 31 Mar 19
    Premium in name and Premium in game! 5 star service deserves 5 star review (yes, that's right - service that even us plebs that rent can't fault). Moving is stressful. But when the property management team are highly efficient, show a superb willingness to assist with queries, well that's just refreshing. We were extremely impressed with Summer and Brooke's professionalism from application to key collection and a lovely moving in gift. Thank you for making a difference!
    Sue agnew
    Sue agnew
    02:25 27 Mar 19
    Fantastic agency especially the property management team! Thank you Summer and Brooke for always being helpful and friendly!
    Danielle Huxtable
    Danielle Huxtable
    02:39 19 Mar 19
    Summer and her team are fantastic to deal with, helpful in every aspect. Wouldn't hesitate to recomment
    Sandra Bouvier Baird
    Sandra Bouvier Baird
    00:52 10 Mar 19
    We changed over to Summer Finlay in March 2016 as we were dissatisfied with our then real estate company; in particular with our Property Manager. This was mainly because our property had been vacant by then 8 weeks with no change in sight and about poor response from the Property Manager. So we took the step to move although we had no prior experience with Premium, neither did we know anything about them, other than a newsletter we used to get every so often regarding market updates. As soon as we took the step into the unknown we realised we ought to have done this a lot sooner which would have saved us a lot of heartache and money. Summer is our property manager and all I can say that she has been great. She is very attentive, quick in responding and with the time difference living overseas, she even responds to us after hours which is incredible. We appreciate it a lot and are very grateful because this means things get done promptly and efficiently. Overall, there is not one point, I could critique with any experience we have had so far with Premium Property Management and our only regret is that we didn’t change to them sooner. S Bouvier Baird
    Andrew Howard
    Andrew Howard
    03:24 25 Jun 18
    Premium Residential have been managing my property for a number of years. I'm extremely satisfied with the professionalism that I've experienced. As an owner, this has led to very stable tenancies from great tenants. I really appreciate Summer's approach and attitude in ensuring both owner's and tenant's expectations are met, resulting in a great outcome for everyone.
    Toby Walsh
    Toby Walsh
    02:42 31 May 18
    I have two investment properties managed by Summer at Premium Property and I must say I am highly impressed with her high standard of service and professionalism. Summer is always quick to respond and always available to take my calls. Summer has excellent knowledge of the market and she is very honest, which I like. I would have no hesitation in recommending Summer and her team for both sales and rentals. Cannot fault the service!! Toby
    James Cartledge
    James Cartledge
    20:21 27 May 18
    Summer and the team at Premium have been fantastic for us as landlords. Always responsive in a timely manner and willing to assist where they can. Peace of mind having them on our side is a real positive. If your looking for a property management team to help you in your property investing then you have found it.
    Dwayne Symonds
    Dwayne Symonds
    03:05 25 May 18
    Premium Residential have and continue to do an outstanding job of managing my investment property in Clayfield. Working overseas I needed a company capable of managing every aspect of my rental property. Summer and her team have surpassed my expectations taking a genuine interest in my needs and circumstances while ensuring the tenants are well managed. I highly recommend you talk to the team about your needs, you will not be disappointed.
    Rochelle Hamilton
    Rochelle Hamilton
    06:04 22 May 18
    Our family would like to extend our gratitude to Summer and Team at Premium Residential for their most professional and personal experience provided over the past 12 + months. From the first time we met Summer and during the completion of our rental application to our now scheduled inspections they have been nothing but professional, courteous and incredibly thorough in looking after the property we are leasing. Have to mention Billy and Charlie (our two dogs) love giving Brooke cuddles each visit also. Thank you Summer and Team at Premium Residential !
    Lisa Muratore
    Lisa Muratore
    04:24 18 Apr 18
    I could not be happier with the service that Summer and the team provide me as a landlord. My family and I have used a number of realtors in Ascot over the years and the service that Summer in particular has provided to us has been second to none. I have found Premium Residential to always be friendly, helpful, informative, efficient and quick to respond with any sort of communication. I would recommend this business to others.
    Brittney White
    Brittney White
    05:05 16 Apr 18
    I switched to a Premium Property rental a month ago, and it was the most simple and stress free move for me from their end. I had to move from my old residence to a new one quite quickly and they made the whole process so much easier and less stressful. The team are lovely, understanding and patient. The response time is very quick and I found them very friendly and thorough. They definitely seem like an agency that cares about their tenants and landlords. I would strongly recommend.
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Testimonials

To Whom It May Concern: 

We have been using Premium Property Management since 2016 to manage our investment property in Brisbane. We have been delighted with the level of detail, promptness of service and quality of our tenants. Everything is seamless and Summer is very proactive and responsive. We couldn’t be more pleased with the level of service and peace of mind we have with Summer Finlay looking after everything.

A and M Horvart

To Whom It May Concern:

We live interstate and it’s important we have confidence and trust that our property is managed efficiently and effectively for our benefit and also our tenants. We know that we can rely on Summer in all respects of the management process, from letting to inspections, rent collection and overseeing maintenance and repairs. Good communication is a key factor and we have found that Summer and the team in Ascot are always courteous, honest and prompt in their dealings with us.

J Premer

To Whom It May Concern:

We are happy to provide a written acknowledgement of the great service we receive from Summer Finlay – Premium Property Management. She has been our property manager for 2 years. She has always been helpful, efficient and willing to go that extra step to ensure that our properties are managed in the best possible way. Being interstate, this is so important for us and we are very appreciative of the service she provides. Recently we had an issue with the original builder of the property. Summer was brilliant with her follow up, taking photos of the issue and attending meetings on our behalf. Thanks to Summer we had a positive resolution of the matter. We are both happy to provide a strong recommendation and endorsement for Summer Finlay.

D and S Mcewan

To Whom It May Concern:

Summer has been managing my townhouse in Brisbane for several months now. As I reside in Sydney and my property is in Brisbane, it is essential that I feel comfortable that it is well-managed. Summer is doing a great job. She is on top of all the issues, keeps me up-to-date, checks in when things need to be done to the property, organises jobs from start to closure and is across all matters. I feel very secure with Summer Finlay and wouldn’t hesitate to recommend her as a managing agent.

D Singer

To Whom It May Concern:

We changed over to Summer Finlay in March 2016 as we were dissatisfied with our then real estate company; in particular with our Property Manager. This was mainly because our property had been vacant by then 8 weeks with no change in sight and about poor response from the Property Manager. So we took the step to move although we had no prior experience with Premium, neither did we know anything about them, other than a newsletter we used to get every so often regarding market updates. As soon as we took the step into the unknown we realised we ought to have done this a lot sooner which would have saved us a lot of heartache and money. Summer is our property manager and all I can say that she has been great. She is very attentive, quick in responding and with the time difference living overseas, she even responds to us after hours which is incredible. We appreciate it a lot and are very grateful because this means things get done promptly and efficiently. Overall, there is not one point, I could critique with any experience we have had so far with Premium Property Management and our only regret is that we didn’t change to them sooner.

S Bouvier Baird

To Whom It May Concern:

Margot and I would like to thank you and the team at the Property Management Department for the way in which you have managed our property. You have taken care of every detail in a way that has made the process so easy for us. Although we have never met you, the way in which you have explained matters and dealt with them in terms that have been acceptable to us, has given us a very strong sense that we are in safe hands with you and your team. We have come to see that you and your team deal with issues in a very timely and effective manner, leaving no cause for concern on our part. Communication between us has always been very clear and friendly. We have built up a strong relationship of trust and look forward to continuing to work together.

Dr S Segal & M Segal

To Whom It May Concern:

I wish to send my dearest thanks for all of your support and assistance through the break lease of 41 Collins Street, Woody Point. Throughout all of your interactions of the break lease, you were professional, kind, understanding and helpful. I have been renting for approximately 14 years of my life and you are easily one of the most professional and approachable property managers I have engaged with. Thank you again for all of your help.

M Shay

To Whom It May Concern:

I have nothing but praise and thanks for Premium Property Brisbane and in particular Summer Finlay. Being an interstate property owner it is difficult for me to be across everything with my property, but with Summer managing my property I know that I’m in good hands. I am always kept informed, no issue or concern is ever too much trouble and Summer handles everything with efficiency, great customer service – even via email or on the phone I can feel her smile and warmth coming across to me – and of course Summer is exceptionally professional. Owning my property and having it managed by Summer and the team is a godsend. I don’t have to worry about anything – it’s been one of the best decisions I’ve made and I greatly appreciate everything Summer and the team do for me, my tenants and the property itself. I can’t thank you enough.

M Brown

To Whom It May Concern:

Summer is friendly and easy to deal with. Our unit has been vacated multiple times and in each instance she has been motivated and successful in securing a new tenant for us. Easily contactable and approachable – highly recommend.

J Wall

To Whom It May Concern:

As tenants, our experience with Premium Property Management has been nothing but positive. From the outset, Summer’s well-organised, efficient and friendly approach meant that we had a seamless transition into our new house and we’ve been more than pleased ever since. Nothing is too much trouble and all staff at the office are extremely pleasant and helpful. I would highly recommend Premium Property Management to any prospective owners or tenants.

H Carter

To Whom It May Concern:

We’ve had the privilege of working for Premium Residential in the capacity of trade work for some time.
Summer Finlay, in particular, shows great care and diligence for the properties she manages. Communication is easy and respectful and she clearly shows an aptitude for managing properties and achieving a great result for owners and tenants alike. Professional, comprehensive and so easy to work with. Great agency, couldn’t recommend them more.
Alexandra Wieland

To Whom It May Concern:

I have to say that i have never had such a fantastic real estate team managing the house i was renting. Summer goes above and beyond to help with any issue that may arise. Her efforts are appreciated greatly.
Jodie-Lee Forrester

To Whom It May Concern:

As plumbing contractors, we find Summer and the Premium Residential sales team easy to deal with in all aspects of communication with maintenance – highly recommended by the team at Flow-On Services Pty Ltd
Sarah Beal

To Whom It May Concern:

Summer is my property manager and given that I worked in real estate for 18 years and have had investment properties since 1994, I’m confident that I really know what you have to do to be an excellent manager. Summer is the best I have ever experienced. She amazes me with her attention to detail, kind and caring manner and her follow up when things need attention. I highly recommend her to any investors who expect excellence. You will get it from Summer.

Sue Berwick

Specialising in Residential Property Sales, Rentals and Property Management Servicing Ascot, Hamilton, Clayfield and Hendra