Testimonials

Testimonials

Rental Testimonials – Premium Property Management


 

To Whom It May Concern: 

We have been using Premium Property Management since 2016 to manage our investment property in Brisbane. We have been delighted with the level of detail, promptness of service and quality of our tenants. Everything is seamless and Summer is very proactive and responsive. We couldn’t be more pleased with the level of service and peace of mind we have with Summer Finlay looking after everything.

A and M Horvart

To Whom It May Concern:

We live interstate and it’s important we have confidence and trust that our property is managed efficiently and effectively for our benefit and also our tenants. We know that we can rely on Summer in all respects of the management process, from letting to inspections, rent collection and overseeing maintenance and repairs. Good communication is a key factor and we have found that Summer and the team in Ascot are always courteous, honest and prompt in their dealings with us.

J Premer

To Whom It May Concern:

We are happy to provide a written acknowledgement of the great service we receive from Summer Finlay – Premium Property Management. She has been our property manager for 2 years. She has always been helpful, efficient and willing to go that extra step to ensure that our properties are managed in the best possible way. Being interstate, this is so important for us and we are very appreciative of the service she provides. Recently we had an issue with the original builder of the property. Summer was brilliant with her follow up, taking photos of the issue and attending meetings on our behalf. Thanks to Summer we had a positive resolution of the matter. We are both happy to provide a strong recommendation and endorsement for Summer Finlay.

D and S Mcewan

To Whom It May Concern:

Summer has been managing my townhouse in Brisbane for several months now. As I reside in Sydney and my property is in Brisbane, it is essential that I feel comfortable that it is well-managed. Summer is doing a great job. She is on top of all the issues, keeps me up-to-date, checks in when things need to be done to the property, organises jobs from start to closure and is across all matters. I feel very secure with Summer Finlay and wouldn’t hesitate to recommend her as a managing agent.

D Singer

To Whom It May Concern:

We changed over to Summer Finlay in March 2016 as we were dissatisfied with our then real estate company; in particular with our Property Manager. This was mainly because our property had been vacant by then 8 weeks with no change in sight and about poor response from the Property Manager. So we took the step to move although we had no prior experience with Premium, neither did we know anything about them, other than a newsletter we used to get every so often regarding market updates. As soon as we took the step into the unknown we realised we ought to have done this a lot sooner which would have saved us a lot of heartache and money. Summer is our property manager and all I can say that she has been great. She is very attentive, quick in responding and with the time difference living overseas, she even responds to us after hours which is incredible. We appreciate it a lot and are very grateful because this means things get done promptly and efficiently. Overall, there is not one point, I could critique with any experience we have had so far with Premium Property Management and our only regret is that we didn’t change to them sooner.

S Bouvier Baird

To Whom It May Concern:

Margot and I would like to thank you and the team at the Property Management Department for the way in which you have managed our property. You have taken care of every detail in a way that has made the process so easy for us. Although we have never met you, the way in which you have explained matters and dealt with them in terms that have been acceptable to us, has given us a very strong sense that we are in safe hands with you and your team. We have come to see that you and your team deal with issues in a very timely and effective manner, leaving no cause for concern on our part. Communication between us has always been very clear and friendly. We have built up a strong relationship of trust and look forward to continuing to work together.

Dr S Segal & M Segal

To Whom It May Concern:

I wish to send my dearest thanks for all of your support and assistance through the break lease of 41 Collins Street, Woody Point. Throughout all of your interactions of the break lease, you were professional, kind, understanding and helpful. I have been renting for approximately 14 years of my life and you are easily one of the most professional and approachable property managers I have engaged with. Thank you again for all of your help.

M Shay

To Whom It May Concern:

I have nothing but praise and thanks for Premium Property Brisbane and in particular Summer Finlay. Being an interstate property owner it is difficult for me to be across everything with my property, but with Summer managing my property I know that I’m in good hands. I am always kept informed, no issue or concern is ever too much trouble and Summer handles everything with efficiency, great customer service – even via email or on the phone I can feel her smile and warmth coming across to me – and of course Summer is exceptionally professional. Owning my property and having it managed by Summer and the team is a godsend. I don’t have to worry about anything – it’s been one of the best decisions I’ve made and I greatly appreciate everything Summer and the team do for me, my tenants and the property itself. I can’t thank you enough.

M Brown

To Whom It May Concern:

Summer is friendly and easy to deal with. Our unit has been vacated multiple times and in each instance she has been motivated and successful in securing a new tenant for us. Easily contactable and approachable – highly recommend.

J Wall

To Whom It May Concern:

As tenants, our experience with Premium Property Management has been nothing but positive. From the outset, Summer’s well-organised, efficient and friendly approach meant that we had a seamless transition into our new house and we’ve been more than pleased ever since. Nothing is too much trouble and all staff at the office are extremely pleasant and helpful. I would highly recommend Premium Property Management to any prospective owners or tenants.

H Carter

To Whom It May Concern:

We’ve had the privilege of working for Premium Residential in the capacity of trade work for some time.
Summer Finlay, in particular, shows great care and diligence for the properties she manages. Communication is easy and respectful and she clearly shows an aptitude for managing properties and achieving a great result for owners and tenants alike. Professional, comprehensive and so easy to work with. Great agency, couldn’t recommend them more.
Alexandra Wieland

To Whom It May Concern:

I have to say that i have never had such a fantastic real estate team managing the house i was renting. Summer goes above and beyond to help with any issue that may arise. Her efforts are appreciated greatly.
Jodie-Lee Forrester

To Whom It May Concern:

As plumbing contractors, we find Summer and the Premium Residential sales team easy to deal with in all aspects of communication with maintenance – highly recommended by the team at Flow-On Services Pty Ltd
Sarah Beal

To Whom It May Concern:

Summer is my property manager and given that I worked in real estate for 18 years and have had investment properties since 1994, I’m confident that I really know what you have to do to be an excellent manager. Summer is the best I have ever experienced. She amazes me with her attention to detail, kind and caring manner and her follow up when things need attention. I highly recommend her to any investors who expect excellence. You will get it from Summer.

Sue Berwick

Specialising in Residential Property Sales, Rentals and Property Management Servicing Ascot, Hamilton, Clayfield and Hendra