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Based on 73 reviews
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23:20 06 May 20
Summer, Katie and the team are so helpful. They are responsive and always get back to you. Everything they said they were going to do they did. Some agents never even came back to us. I recommend Preimium Residential.
07:53 11 Mar 20
Great experience with this team. We look nowhere else when it comes to property management. Always happy to go above and beyond for both Landlords and tenants.
00:31 11 Mar 20
By far the best realestate I have used!! whether your a tenant or home owner I would highly recommend seeing the lovely ladies at Premium Residential, thank you Summer, Brooke, Katie and all that make this family business a true gem, it has been a true pleasure!!
03:36 09 Mar 20
Summer, Brooke and the Team at Premium Residential are some of the best property managers I've ever dealt with. They are friendly, efficient and professional who always go above and beyond with their level of service. Thank you so much ladies, it's been an absolute pleasure renting through you.
08:39 25 Feb 20
These guys and gals have got to be THE BEST Real Estate that I've been associated with!! They go above and beyond and are very welcoming and friendly!!! Who gets a gift basket on entry from any other Realtor?! Summer and the team @ Ascot are Amazeballs 😁
02:17 28 Nov 19
Premium Residential is a cut above the rest! The office in Racecourse Road has a very friendly atmosphere and the moment you enter, you are made to feel welcome. Renting an apartment through Premium Residential is streamlined with no fuss or bother. Throughout my lease, any emails sent were responded to almost immediately and all communication with this company was so pleasant. Premium Residential care about the owner as well as the tenant which is not always found with other Real Estate companies. Summer is wonderful to deal with, as are all the staff and I will continue to recommend this efficient and friendly company.
07:06 25 Nov 19
A real standout! The best property managers and leasing agents that we have dealt with by far! Upon meeting the team and picking up the keys to our unit we were greeted with a warm smile and gift hamper which contained many useful and practical things, who else does this? Friendly, approachable, fully competent, professional, and proactive team are just some words to describe Premium Residential. We leased a property through them for almost two years. During that time some things needed to be replaced in the unit. These two items were replaced quickly and without fuss. Nearing two years due to unfortunate circumstance we had to break our lease. This was no drama and full bond refund was given. Mostly dealt with Summer and Brooke, they are fantastic! Don’t change anything that you do, just keep being awesome and business will take care of itself…
03:27 30 Oct 19
Lovely property managers and leasing agents, very efficient, knowledgeable, contactable and caring. Well done Summer, Brooke and the rest of the team.
08:52 25 Sep 19
The absolute dream team. I love the professionalism, efficiency and warmth from Premium Residential. I can't recommend highly enough. Thank you to Summer, Stacy and Brooke.
02:38 20 Aug 19
Premium Residential have been absolutely fantastic to work with- particularly due to their excellent communication and efficiency. I have been with them for years and they look after my properties so well. Summer calls regularly with reports on the properties and I always feel reassured that they're in very good hands. Delighted to have found them. 5 stars!
02:54 13 Aug 19
Premium Residential is an outstanding company, I have never been disappointed with their services and friendliness - particularly from the lovely lady, Maria, in the office. I would definitely rent with them again!
Thao Thu Nguyen
05:43 10 Jul 19
Excellent services. I'll recommend this real estate agency to anyone. Thanks Summer for being very helpful and thoughtful :)
03:39 08 Jun 19
After dealing with many real estate agents that had their own interests at heart rather than mine - I stumbled upon Premium Residential. What a breath of fresh air. I highly recommend them if - you want someone honest - someone trustworthy - someone that will listen to you. And most importantly - someone that has your interests as their priority.
12:51 05 Jun 19
The team here are fantastic. It was my first time renting and they made everything so easy, everyone was very approachable. I had a lot of questions as you would first time renting and they always answered them quickly via email no matter how small or silly the question. Very professional and easy to deal with & got all my bond back at the end of my lease to.
02:02 05 Jun 19
I just want to start by saying how amazing the team were with me. This coming from a tenant, I had an awful landlord who took lengthy periods of time to do anything and withheld my bond for over 2 months. This landlord done nothing by the book and was clearly trying to claim everything and anything from me because he doesn’t like to be told what he can and can’t do. This caused me to decline into a rough depression and anxiety period and it really made my life hell. Anyway, he decided to transfer his property to be dealt with by premium after failing with about 7 other property managers in 6 months. As soon as I started dealing with Premium my life became much easier, I was getting answers and replies within less than 24 hours. The girls were so lovely and made every effort to speed up the process. They really treated me like an actual human being and not a price tag or making false claims to get any of my bond. Its nice to have a professional property management team that work to the book and make every effort to resolve any issues and overcome objections between the tenant and landlord. I really do appreciate everything that Summer, Stacy and the team did for us and would absolutely recommend them to anyone. Thanks again.
01:59 05 Jun 19
This team is great, as a tenant for two years I would highly recommend!! I recently had to break my lease due to my own personal reasons. They were gracious with my request and transparent with any of the costs associated. I had no bond withheld and they bore no ill will. Throughout the period of my tenancy and to this day we maintain a good relationship. They are an attentive and thorough team, and although speaking only from a tenants perspective, I would comfortably recommend this agency to any one needing assistance in their real estate affairs, of any nature - purely based on the above and their unwavering professionalism.
06:59 02 Jun 19
Summer is a very approachable realestate who is there for both tenants and the owners of the property.
23:49 17 May 19
These guys are fantastic. We had our rental property listed with another agent for about 8 weeks without looking like finding a tenant until we engaged Summer from Premium Residential. Within 3 days she had locked in a 12 month lease with a great a tenant. Literally saved our lives. Highly recommend.
08:07 09 May 19
Very lovely staff, easy to deal with. Highly recommend for a boutique service that is not offered from many large RE companies
00:59 09 May 19
Summer has been managing my property for the last few years. She is excellent! We have stable tennants well chosen on long leases. She takes a really proffessional approach to property management and keeping our repair costs to minimum . She gives very considered practical advice with rent reviews and detailed inspection reports. We really apreciate that our rental has been uncomplicated.
01:33 02 Apr 19
Summer has been managing my investment property in Ascot for a number of years now. I cannot thank her enough she is amazing at her job - a consummate professional and nothing is ever a bother or too hard for her to help with - it is a win, win situation - I love her as do my tenants. Being an interstate investor I was concerned about how my property could be managed from afar but with Summer managing the property I have nothing to worry about. If you want a true professional who manages everything for you and you never have to worry about a thing go to Premium Residential and ask for Summer. Plus I get regular comprehensive inspection reports with a lovely video showing me around my property and how it is looking - that personal touch makes all the difference. I can't thank Summer and her team at Premium Residential enough.
15:38 31 Mar 19
Premium in name and Premium in game! 5 star service deserves 5 star review (yes, that's right - service that even us plebs that rent can't fault). Moving is stressful. But when the property management team are highly efficient, show a superb willingness to assist with queries, well that's just refreshing. We were extremely impressed with Summer and Brooke's professionalism from application to key collection and a lovely moving in gift. Thank you for making a difference!
02:25 27 Mar 19
Fantastic agency especially the property management team! Thank you Summer and Brooke for always being helpful and friendly!
02:39 19 Mar 19
Summer and her team are fantastic to deal with, helpful in every aspect. Wouldn't hesitate to recomment
Sandra Bouvier Baird
00:52 10 Mar 19
We changed over to Summer Finlay in March 2016 as we were dissatisfied with our then real estate company; in particular with our Property Manager. This was mainly because our property had been vacant by then 8 weeks with no change in sight and about poor response from the Property Manager. So we took the step to move although we had no prior experience with Premium, neither did we know anything about them, other than a newsletter we used to get every so often regarding market updates. As soon as we took the step into the unknown we realised we ought to have done this a lot sooner which would have saved us a lot of heartache and money. Summer is our property manager and all I can say that she has been great. She is very attentive, quick in responding and with the time difference living overseas, she even responds to us after hours which is incredible. We appreciate it a lot and are very grateful because this means things get done promptly and efficiently. Overall, there is not one point, I could critique with any experience we have had so far with Premium Property Management and our only regret is that we didn’t change to them sooner. S Bouvier Baird
03:24 25 Jun 18
Premium Residential have been managing my property for a number of years. I'm extremely satisfied with the professionalism that I've experienced. As an owner, this has led to very stable tenancies from great tenants. I really appreciate Summer's approach and attitude in ensuring both owner's and tenant's expectations are met, resulting in a great outcome for everyone.
02:42 31 May 18
I have two investment properties managed by Summer at Premium Property and I must say I am highly impressed with her high standard of service and professionalism. Summer is always quick to respond and always available to take my calls. Summer has excellent knowledge of the market and she is very honest, which I like. I would have no hesitation in recommending Summer and her team for both sales and rentals. Cannot fault the service!! Toby
20:21 27 May 18
Summer and the team at Premium have been fantastic for us as landlords. Always responsive in a timely manner and willing to assist where they can. Peace of mind having them on our side is a real positive. If your looking for a property management team to help you in your property investing then you have found it.
03:05 25 May 18
Premium Residential have and continue to do an outstanding job of managing my investment property in Clayfield. Working overseas I needed a company capable of managing every aspect of my rental property. Summer and her team have surpassed my expectations taking a genuine interest in my needs and circumstances while ensuring the tenants are well managed. I highly recommend you talk to the team about your needs, you will not be disappointed.
06:04 22 May 18
Our family would like to extend our gratitude to Summer and Team at Premium Residential for their most professional and personal experience provided over the past 12 + months. From the first time we met Summer and during the completion of our rental application to our now scheduled inspections they have been nothing but professional, courteous and incredibly thorough in looking after the property we are leasing. Have to mention Billy and Charlie (our two dogs) love giving Brooke cuddles each visit also. Thank you Summer and Team at Premium Residential !
04:24 18 Apr 18
I could not be happier with the service that Summer and the team provide me as a landlord. My family and I have used a number of realtors in Ascot over the years and the service that Summer in particular has provided to us has been second to none. I have found Premium Residential to always be friendly, helpful, informative, efficient and quick to respond with any sort of communication. I would recommend this business to others.
05:05 16 Apr 18
I switched to a Premium Property rental a month ago, and it was the most simple and stress free move for me from their end. I had to move from my old residence to a new one quite quickly and they made the whole process so much easier and less stressful. The team are lovely, understanding and patient. The response time is very quick and I found them very friendly and thorough. They definitely seem like an agency that cares about their tenants and landlords. I would strongly recommend.